Customer Service in a Global Pandemic

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Customer Service in a Global Pandemic

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I have been working during the COVID-19 pandemic at a beverage/fast food restaurant. When all the news about the pandemic first started coming in, a lot of my co-workers just said that it was not a big deal and that it was basically the flu. However, there were also people who felt the complete opposite. I, like most people, try to gauge how I feel about something by listening to how others feel and researching the issue. Since it felt like there was not much true information going around, I felt I had to rely on other people's opinions in the beginning. That was a rollercoaster! I feel like in the beginning, there was no inbetween! People were either incredibly opposed to the fact that this virus is actually killing people, or they were terrified by it. I did not know how to feel. Eventually, I began to realize how serious this situation was. In these past months, I have been through many different mindsets. When I really started to realize how serious this situation was, I decided I would not leave my house. And I didn't. I took a month and a half off of work and stayed inside all day fearing the outside world. Little did I know, this was when there were very few cases in my area. After that, I began working again. My next mindset was that I needed to do all I could to keep myself safe because I needed to work. I began to think, if I get it, I get it. All I can do is try my best to stay clean and safe. But that didn't stay for long because my mindset would change constantly. I am writing this for my english class and I am required to add the hashtag

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This item was submitted on August 10, 2020 by [anonymous user] using the form “Share Your Story” on the site “A Journal of the Plague Year”:

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