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2021-02-14
Journal - Starting the Service Industry Collection
This journal entry excerpt, written in February, expresses my frustrations with the experiences my friends and I have had working in the service industry during the pandemic, and why it is important to document that experience. During a time in which there has been a great deal of coverage about working from home, those of us without the option to had to adapt to the new procedures in an attempt to keep ourselves safe, and were often met with more aggression and defensiveness from customers than before. While some of this entry is me airing my frustrations, it gives insight into how I was feeling at the end of my time working for the service industry. -
2020-07-10
Decorating Ubereats bags
HIST30060 Restrictions meant many food shops in the city, like the one I worked at, received barely any customers during the harshest periods of quarantine. The 5km rule meant not many people had access to our location, whilst most of our customers who usually worked in office jobs in the city were also tasked with working from home. Our main source of income became the multiple delivery platforms my boss installed in our store. To both fill the quieter periods in the store, and to show the customers who ordered via these delivery platforms how much their business meant, my boss tasked everyone with decorating Uber bags and writing nice messages to customers. In this photo, you can see a design my colleague drew on an Uber bag, which was later used to carry Gilbert’s food. This small act connected both customer and business and showed our appreciation for the customers support of our small business. -
2020-10-30
Follow the Yellow Brick Road
“Do you sell hand sanitizer?” asks nearly every customer that enters the door into the store that I work at. If I’m not busy, I’m usually kind enough to walk them down to the aisle they’re in (Aisle 12, Cleaning and Breakroom!), however, if I can’t take the time to, I tell them to follow the stickers we have on the floor that leads to that section. Sort of like the yellow brick road from The Wizard of Oz led Dorothy and her gang to the Emerald City. Many stores nowadays have social distancing and directional stickers for aisles, but this is the only place that I have seen these types of stickers. This is something that I have come to associate with life during the pandemic; now learning to work during this. -
2020-05-31
Chicago Restaurant Workers Take Extra Covid-19 Precautions
Food workers and restaurants are a part of our communities. They rely on customers from the community and often live in the communities they serve. Making sure that customers are safe is a huge part of the job and as these Chicago food workers showed, they will not wait for mandates to put safety measures in place to protect workers and customers alike. Submitted by Stephanie Berry, curatorial intern for Arizona State University, HST 580.