Items

• 
  2022-02-12

  Honeymoon in Scotland

  After my husband and I were married in May of 2021 in our backyard with twenty vaccinated friends and family members, we planned to visit Scotland for our honeymoon as soon as possible. I can’t remember what the restrictions were like at that time, but having the vaccine made us both feel much more confident venturing out of our communities, which for me meant my job at a local coffee shop in Nashville and just a few, very close friends who were vaccinated and adhered to the recommended social distancing and masking practices. On our wedding night, we stayed at a hotel in downtown Nashville, wearing masks in all the common areas, and the next morning we had breakfast and returned home to our families who were in town for a couple more days. I remember checking websites frequently to determine when we would be able to travel to Scotland. We refreshed the CDC, U.S., and U.K. government sites daily to see if our honeymoon could happen yet. At some point the websites revealed that travel was allowed again with the stipulations that first, we show our vaccination cards at the British Airways desk with our passports and tickets and second, we had to present negative test results before returning to the States. While it still felt like these rules could change any minute depending on case counts in either country, we took the risk and bought our tickets. The time came for the trip, February, 2022, and getting out of the country went off without a hitch. The U.S. did not have an official app for storing vaccination card info like some other countries, but we found a third-party app called VeriFLY that was collaborating with British Airways to make confirming our vaccination status a tad bit quicker when checking into our flight at the airport. VeriFLY did as promised; our vaccinated statuses were confirmed in short order and we were on our way! Now, I mentioned that we had to have a negative COVID test to return home. That reality colored our choices throughout that entire two-week trip. Sometimes that looked like attempting to take public transit at off-peak hours to avoid crowds. Londoners were still largely masked, but if I remember correctly it was no longer a requirement there, which certainly gave us some anxiety. We weren’t necessarily worried about COVID being really harmful to our bodies, though we miraculously hadn’t caught it in two years so we weren’t sure how it would affect us. Our anxieties were instead tied to being eligible to return home. I had been a barista since graduating from college in 2016 and my husband was a bartender and musician, so we were afraid of the extra financial burden of having to find a place to stay last minute, booking new flights, and buying food if we had to stay out of the country for another week or two. In the pictures, even when we are outside, we frequently forget to remove our masks for the camera. There is a wonderful picture of my husband and I in front of Edinburgh Castle that would look so much better in a frame if our noses and mouths were visible. In contrast, there were other moments, like in a cozy speakeasy in New Town, Edinburgh, where the fears died down for a minute and we slipped the masks into our crossbody tourist bags. When a bookshelf opens up in the back of a fake barbershop that takes you down into a warmly lit basement with warm, low lighting and way more seating than you thought was possible, inhibitions fade and wonder takes over. Well, at least for my bartender husband and I. That was the manner in which we traveled from London to Edinburgh, Bath, and back: masking when we couldn’t social distance except for a rare few cocktail bars, travelling between morning and evening rushes, and sanitizing our hands as frequently as possible. Besides jetlag in the beginning, we both felt healthy and well for the duration of the trip, but we had three more hurdles to overcome. The last few days of our trip were spent in a neighborhood of London called Hackney-Wick where our AirBnB was a cozy, modern tiny home with an alley entrance. It was our favorite place we stayed the entire vacation. We arrived there very exhausted from our travels and eager for a few days of relaxation before the long trip home. Two days before our departure, however, Russia invaded Ukraine. We knew we were well out of harm’s way in England, but our relative proximity compared to our home in Tennessee made the exploding conflict feel much more imminent, especially when Boris Johnson made some bold comments about Vladimir Putin that week when nobody knew if Russia was prepared to make a larger attack. The last few nights in the AirBnB were a little less restful after that as we watched BBC around the clock for both COVID news and updates on the war. There was one more stipulation about our negative test results - they had to be performed within 24 hours of boarding the plane. In a generally unfamiliar and exceedingly sprawling city with no knowledge of what pharmacies were more reputable than others and regardless desperate to get tested in that short window, we landed upon a small clinic that we would have to take the London Underground to and finally walk a couple blocks. I remember we showed up an hour before our appointments just to be on the safe side and the clinic was pretty quiet, so we stood around on the sidewalk still nervously checking BBC for anything new that could impact our travel. The tests were performed and we were assured there would be results in our inboxes sufficiently before takeoff, so we prayed that would be the case.
• 
  2022-06-25

  To mask or not to mask

  This is an Instagram post from sandawanaspa about masking. The company is saying that you no longer need a face mask as a requirement for their services.
• 
  2020-08-29

  Socially distanced and socially safe summer camp

  The attached article is something that is probably not well known. In Seattle, Washington there is the Pacific Science Museum, a fun educational museum for all ages, but focused on kids. Every summer they run educational camps for K-8 graders. It was unclear if after months of distance learning (early pandemic, 2020) students would be physically or emotionally ready to do a group activity in person. PacSci’s camps were able to run while students were socially distanced and masked. This matters because there has been a lot of rhetoric about kids not being able to wear masks for a variety of reasons, but this article proves that kids were able to understand social distancing and mask-wearing so they could have a safe and fun thing to do. With these practices in place, combined with low group sizes, and the use of a lot of outdoor time, they didn’t have any transmission cases for the whole summer. Not included in the article but they had the same success the next summer, 2021, and are on track to continue again the summer of 2022. The significance is not just to a collection focused on children, but also to the service industry since this is a less formal education setting that leans more toward front-facing customer service.
• 
  2020-07-03

  Bad science, bad business practices

  The attached article is about a plant nursery in Snohomish, Washington that banned its employees from wearing face masks on June 3, 2020. This business did not take safety precautions for its employees seriously, and actively encouraged and promoted unsafe practices. This is something that is worth being documented in the JOPTY due to the fact that the stereotype of Western Washington state is that it is very liberal, very progressive. But there are still many pockets of areas that still are not. It’s important to remember that this stereotype isn’t true. I think this is also something that is another example of the general public not taking the lives and significance that service industry/customer service workers seriously.
• 
  2021-04-22

  Community’s importance to the service industry during Covid-19: A business owner’s perspective

  This article, written by small business owners, addresses the challenges faced by the service industry during COVID-19. These owners of a coffee shop share a list of ways that the community can support their local service industry, and why it is crucial to do so. They make it clear that it's not simply about buying a product; instead, it is about building a community and supporting those that you care about, which goes both ways. If you support small business owners and show that you're there for them, they in turn will give back to the community in any way that they can, creating a caring environment. The lessons they share are so important to keep in mind as we are still dealing with the pandemic, so that we can build a support system that lasts long past when the pandemic is over.
• 
  2021-02-03

  Tin Whiskers Brew Offered Frontline Workers Discount on Beer

  To thank those risking their health for the benefit of others, Tin Whiskers Brewing Co. in Saint Paul, Minnesota showed their appreciation by offering a discount on take-out beer to frontline workers. They included health care workers, educators, first responders, service industry workers, postal workers, and public transit workers in their list, and were open to suggestions to add to that list. While a discount on beer doesn't make up for all the work these individuals do, it is a nice gesture to show appreciation during this challenging time. Given that those working in this brewery are also service industry workers, they recognize the risks and difficulties that frontline workers have been experiencing, and wanted to make it clear how much these people do for society. Instagram caption: @tinwhiskersbrew We want to extend a HUGE thank you to all of the frontline workers out there who have helped us all get through the past 11+ months. Starting immediately, all frontline workers get $2 off crowlers when you swing by our crowler shop. Just let us know you qualify when you're checking out (in-store only), and we'll activate your discount. What constitutes a frontline worker? --Health Care Workers --Educators --First Responders --Grocery/Retail/Pharmacy/Liquor Store Employees --Bar/Brewery/Restaurant Service Industry --Postal Service/Delivery --Public Transit Workers If we missed a field, let us know! We definitely want to thank you too.
• 
  2021

  Food Industry Post-Pandemic

  Given the changes the food industry had to go through to adapt to the pandemic, it is unlikely all of those changes will go away as vaccination rates continue to rise and positive COVID-19 cases go down. With an increase in consumers enjoying fresh food and home cooked meals, there is a possibility this decrease in eating out will continue even as restrictions are lifted. This could be due to new social norms, saving money, or even newly developed preferences. Only time will tell if these patterns are predicting the future, or if they will change once more as public spaces become safe again.
• 
  2021-04-12

  Vancouver Island's Food Service Industry

  In this podcast, Philip Wolf discusses how COVID-19 has impacted the food service industry with restaurant owners Oura and Kymon Giakoumakis. Their restaurant resides at a golf course, so during the winter they saw a drop in patronage and are hoping to start patio service soon so business can pick up again. They did adapt to take-out service and a "parking lot patio" in order to provide service in safe ways, but they still struggled with the requirements and monetary challenges that the pandemic has caused. In this podcast they also discuss other local restaurants, layoffs, and closures, giving a clear view of how Vancouver Island, and specifically the district of Saanich, has adapted during this time.
• 
  2021-04-16

  Lack of Workers for Service Industry Jobs

  Rapid City, South Dakota is suffering from a lack of applicants for service industry jobs as tourism increases ahead of Memorial Day. While the reason for this lack is not confirmed, locals have been theorizing that due to the high rate of exposure in service industry jobs, people are restraining from applying in order to stay safe during this summer as travel is increasing again. There is also a population coming from other countries that receives visas in order to travel to Rapid City and work service positions, but since there is still a hold on international travel, they are not coming either. For those who are looking to hire, they are all in competition with each other, since many of the open positions require the same skill set. This has all added up to panic amongst business owners, as they are likely going to be operating with a much smaller staff, but with normal (if not larger) crowds of tourists this summer.
• 
  2021-04-09

  San Antonio Service Workers Receive Vaccines

  Heard, a local organization in San Antonio, Texas, set up a COVID-19 vaccine clinic specifically for service industry workers. This is absolutely essential, as Texas has opened restaurants to full capacity, putting servers at an extreme risk of exposure. While spaces for the April 15th clinic were limited, by only allowing service industry employees to reserve a vaccine, they allowed individuals to protect themselves sooner by getting vaccinated.
• 
  2020-04-10

  Labor Job Survey

  Graduate student Colin Larter from Minnesota State University is seeking participants for a survey focusing on service industry and factory workers to share their experience about their jobs. The survey is completely anonymous, and he is planning to utilize the data he gathers for his thesis. As a former retail worker, he understands the importance of sharing these experiences. This flyer was shared on the Target reddit page, and likely other places on the internet, in hopes that there would be a variety of individuals participating.
• 
  2020

  Thrillest Serves

  Because of the struggle the pandemic has put on small businesses and restaurants, Thrillest has created a webpage that lists a variety of businesses with links to merchandise, donation pages, and places to buy gift cards. By providing this support, Thrillest is trying to prevent any small businesses from closing due to the pandemic, and are spreading the word about small businesses that need support to encourage people to support them rather than large companies that aren't necessarily struggling during this time. They hope to serve the service industry, providing direct support for businesses in many major cities across the U.S.
• 
  2021

  Face Mask Required Signs

  While some states are lifting their mask mandates, many regions and companies are still asking people to wear them in order to protect both employees and fellow individuals. While there are official printable signs available from both government sites and the CDC, there are also more stable signs for sale that can be displayed at places of business. This shows how industries adapt to current issues, as two years ago these signs were nonexistent, but are now fairly common at places that would like to protect their employees. Even with signs such as these, there is still conflict arising regarding masks, more than a year after the pandemic became a worldwide concern. These signs are an additional expense for businesses, but could prove to be more noticeable than a paper in the window.
• 
  2021-02-27

  L.A. County teachers, grocery workers, restaurant staff and other essential workers can sign up for COVID-19 vaccines

  Los Angeles Country prioritized teachers, grocery workers, restaurant staff, and other essential workers in their vaccine rollout, making them eligible the beginning of March. Given the high level of exposure these positions involve, this is necessary to protect essential workers and limit the spread of Covid-19. Also prioritized are transportation workers, homeless individuals and those in prisons, as they are often in close contact with groups of people. Not all states are following this prioritization of essential workers despite the CDC recommendations, focusing instead on factors such as age to guide their rollout. By protecting teachers, service industry workers, and others in contact with large numbers of people every day, we can slow the spread of Covid-19.
• 
  2021-03-02

  Why Aren't Ohio's Grocery Store Workers Eligible Yet for a COVID-19 Vaccine?

  Despite grocery store workers being essential frontline workers and a part of the CDC's vaccination recommendations, they were not given access to the vaccine in Ohio until it was open to everyone over the age of 16. While Governor DeWine insisted that age was the most important factor in determining vaccination eligibility, he neglected to realize the amount of exposure these essential workers were encountering daily. Also left out of earlier access to vaccines were public transportation workers, food and travel workers, U.S. Postal Service workers, and manufacturing workers. The vaccine is available to any Ohio resident over the age of 16 as of March 29th, but in more populated areas there have been issues with registration and long waits for the first dose. Including more occupations in the rollout of vaccines may not have prevented these issues from happening, but it could have ensured that those enduring more consistent exposure would have an easier time getting the vaccine, as they would not be battling the rest of the population for an appointment.
• 
  2020-09-22

  Mask Sign at Retail Store

  This image of a sign at a store, posted on Facebook, hit home with the woman who posted, whose daughter works for a retail store and had recently dealt with an extremely aggressive customer. While there is not information regarding where this sign was posted, many small businesses who want to protect their employees are posting similar messages to express their frustration with those refusing to follow mask ordinances and store policies. Stores and restaurants are often private property, meaning that even if states don't require precautions such as masks, businesses are still allowed to have their own requirements before allowing customers to enter.
• 
  2021-02-14

  Journal - Starting the Service Industry Collection

  This journal entry excerpt, written in February, expresses my frustrations with the experiences my friends and I have had working in the service industry during the pandemic, and why it is important to document that experience. During a time in which there has been a great deal of coverage about working from home, those of us without the option to had to adapt to the new procedures in an attempt to keep ourselves safe, and were often met with more aggression and defensiveness from customers than before. While some of this entry is me airing my frustrations, it gives insight into how I was feeling at the end of my time working for the service industry.
• 
  2020-12-05

  Covid-19 Notifications

  For six months during the pandemic, I worked at Target. During that time, this is how we were notified of positive Covid cases within our store. Due to privacy reasons, this was often all the details we would receive, leaving us wondering if we should be getting tested or taking extra precautions. This was particularly stressful during the holidays, as there would be at least one text regarding a positive case per week. On the week in the screenshot, there were three positive cases in one week. It often left many of us more stressed than we already were with the influx of holiday shoppers, but we had to continue with our work as is nothing was wrong in order to keep the store functioning to the best of its ability. By the end of the year, we were all surprised when we went more than a couple days without a text.
• 
  2020-12-07

  The impact COVID 19 has had on workers in the service industry

  The Phenomenon our group is providing insight into is the effects of the COVID-19 pandemic on workers in the service industry. We will discuss the number of jobs lost/created and look into the workers’ treatment in the service industry. We are focusing on the personal experiences of some of the members of our group and others who are working during COVID 19. Some of our group members work in the service industry and have to work during this difficult time. The essay will provide first-hand insight and shed light on the issues that essential works are currently facing.
• 
  2020-06-27

  Confrontation over mask devolved to Racism at Kingston Coffee House

  A Facebook post relaying an incident in which a staff member at a Kingston coffee shop was verbally attacked when she asked a customer why they weren't wearing a mask in keeping with a city policy requiring them indoors. It reads as follows: "Is it not enough that business owners have to contend with troubling and uncertain times? Weighing survival of the business and employees against our own health and lives ? Is it not enough that we have to deal with confusing directives from provincial and municipal levels who on one hand are asking we do our best to open up patios, and serve customers from outside our region and on the other, are asking us to ramp up the sanitation and work for 8 hour shifts with masks on ? Is it not enough that following the protocols leads to slower service and irate customers who then leave a lasting 1 star review on google that impacts what's left of the business? Apparently NOT. We at Kingston Coffee House are deeply hurt and angered by what one of our staff member had to face this morning. She is from India and has been with us since 2018. @KFLAPH has made masks mandatory starting from today and we are imposing the same on every customer who enters the premises. One caucasian woman entered Kingston Center location today and was asked by our employee to wear a mask. In return, she waited for other customers to leave and started banging the tables and abusing the employee by saying : 'you are a bloody Indian who should not be here, your mom and dad haven't raised you well'. NO , THIS IS NOT ACCEPTABLE! As a BIPOC owned business, we would do our best to track her down and make her responsible. Bringing race into the picture was uncalled for and the ensuing racial slurs were horrid and inhuman. You can thank your lucky stars Karen that I wasnt personally at the store. You would've got more than your fair share of an earful had I been on site. ( We understand not everyone wants to follow rules and they are entitled to their opinions. We are only trying to enforce what has been made a guideline. PLEASE BE POLITE to every person trying to serve you in these confusing and challenging times. You have to wear a mask for a few minutes when you come in, our staff is wearing it ALL DAY ! ) @ Kingston Coffee House Inc."