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  2020-03-26

  Petsmart moves pick up orders to curbside

  Being an employee of Petsmart, I have seen changes in the way that we operation on a daily basis. One example is how we do online pick up orders. On March 21, 2020, we moved all online pick orders to curb side pick order. Pet parents pull in to the designated parking spot, call the store, and then the associate that was designated the curbside pick up orders for the day, would answer the phone. We must ask for their name and then indicate on the iPad that they have picked up their order. We have started doing this to lower the foot traffic in the store. This is something that not only us as employees have to get use to but the pet parents as well.