Items

• 
  2020-03-15

  "Handwash Everyone"

  I worked at a McDonald’s in March when the United States went into lockdown. Before the lockdown, the drive-thru line was long, the lobby was full of customers, and employee’s rushed around everywhere. The restaurant was always loud with fryers beeping, headsets beeping, customers ordering and complaining, and employee’s trying to have conversations with each other while taking orders all at the same time. People were constantly sneezing, coughing, or sounding like their voices were hoarse, and no one thought anything of it. Everyone went on about their business. After the pandemic, the restaurant was quieter. No more customers were in the lobby, fewer people came through the drive-thru, and fewer employees were at work, less food was being made, so the fryers beeped less often, as did the headsets that warned us when customers wanted to order. One new sound we could all rely on was the alarm that went off every hour, followed by a manager yelling out that everyone needed to wash their hands. The sound of a raspy voice from a customer, a sneeze, or a cough echoed from the speaker above side one in the kitchen, though the entire restaurant and employees would all look at each other in disgust, sure that this customer must have the Corona Virus. The employee in the first booth taking the payment would instantly remove their gloves and rush to scrub their hands before retrieving a new pair of gloves. The person in the second booth who handed the food out the window would be stretching their arm out the window as far as they could in an effort to stay as far away from the person as possible before repeating the same ritual as the last employee in disinfecting themselves. Sounds that usually just fell into the background noise and people assumed were allergies or just a simple cold suddenly elicited a significant amount of fear in my friends and co-workers. While things have mostly gone back to normal, the handwash alarm and manager yelling for a handwash is an hourly reminder that Covid-19 is still around.
• 
  12/09/2020

  Chontay Littlewolf Oral History, 2020/11/22

  Chontay Littlewolf was raised in the Chippewa Valley in Wisconsin; she currently resides in Fargo, North Dakota. In this interview Chontay shares her experience living in North Dakota during the Covid-19 pandemic, as well as her experience as an essential worker at Starbucks during the Covid-19 pandemic. Chontay gives her perspective on how the Covid-19 pandemic has impacted her communities which include her friends, family, neighbors, and Native American tribe (Ho-Chunk Nation). Chontay also discusses her thoughts on how the Covid-19 pandemic could have been handled better by everyone, ranging from individuals to governmental leaders. Chontay reflects on mental health, physical health, the economy, media and the actions of the government in this interview.
• 
  2020-06-01

  Retail in Covid

  As someone who works at a grocery store I was considered an “essential” worker during the height of the beginning of the pandemic I witnessed quite a bit. First off when it first started and people weren’t aware of what was going on people were confused and didn’t have any guidelines to follow. And thus unknowingly were spreading to the general public within the walls of my work place. Later when the safety measures were instilled there was a lot of push back from ignorant people not wanting to conform and wanted to be difficult causing workers to feel unsafe. Eventually most people followed the safety guidelines. But weren’t pleasant about it. There were many complaints of customers arguing with each other in an attempt to police each other. Not to mention the mask mandate was another issue. As employees we had to wear a mask for 8-10 straight while working. And while customers were in and out they refused to wear a mask properly and weren’t understanding to the fact that is as employees had to wear one all day so there’s no reason they can’t for the quick 30 minutes they are in the store. Then there were the out of stocks. Due to manufacturing/supply chain issues we were unable to keep shelves full. We would regularly have customers not understand what was going on and argue with employees that we weren’t doing our job because we couldn’t keep the store stocked. All in all the pandemic has shown me that the general public is mean and inconsiderate. We were already dealing with the fears of being forced to work in hazardous conditions and to top it off most customer interactions resulted in the employe being unnecessarily harassed in some manor or the other.
• 2020-05

  The Year That Never Felt Real

  When COVID-19 first started spreading in the United States I remember the hysteria that spread so quickly. Not very long ago the aisles in every grocery store in America were empty of non-perishable goods, water bottles, and toilet paper. In the first Fam Bam group chat messages we were making fun of the people buying up all the water bottles, and toilet paper but when we couldn't find toilet paper literally anywhere a little bit of fear struck our household. Just as everyone else did, we began to realize the reality of the new world we were living in and the differences it would make in our lives. In the initial isolation stages I am not going to lie, there was some enjoyment. No work, mandatory social expectations, I was isolated playing my video games, reading my books, ignorant to what was going on in the rest of the world around me almost. It is unhealthy to spend days on end in your room without much social interaction outside of family, sunlight, exercise, just normal day to day life. The walls of my room felt as though they started to shrink day by day, finally when I was called back to work everything was just... different. We were wearing masks, which in my opinion was not really a big deal at all at this point I had begun to understand the reality of COVID. What I experienced from here on was not enjoyable to say the least, when we began doing things in public again everybody felt sort of tense all the time, the energy in places felt dystopic. As a Starbucks Barista we had to mandate masks to every person that came into our store, as a 24 year old working as the manager on the floor I had to deal with some brutal harassment during this time. Every time a customer came in maskless it was my job to ask them "is it okay if I get a mask for you?" if they said no, I had to ask them to take their order outside or refuse them service. Whether I agreed with the policy or not was irrelevant, I had a job to do if I wished to maintain an income so I did my job. Sometimes I would get cursed at, called communist, and just dealt with genuine harassment on a regular basis. When the governor relieved the state of their state wide mask mandate but Starbucks maintained there's it was even worse for us we were the scape goats for a mask mandate and political arguments between two sides we had no part of, the community treated us like political punching bags. To be quite honest, the transition back into society was emotionally exhausting for everyone, but I will never forget how people treated me as an employee just doing there job. At the end of it, I didn't even realize the year had past it just didn't even feel like it really happened.
• 
  2021-04-20

  Normal Life thru pandemic state

  The object of my writing was to inform others my life was fairly regular throughout this lovely pandemic. It is important to me because I must stay focused on the importance of even though there are crazy things in life that happen, the silver lining, is always to focus on the positive.
• 
  2021-04-07

  Vaccine Passports

  I just wanted to make a brief comment on the new controversy over “vaccine passports.” This phrase refers broadly to the idea of a sort of digital certificate to verify that a person has received one of the COVID-19 vaccines. The idea is that certain businesses, schools, etc., could use this digital certificate to instantly verify who has and has not received the vaccine. I think this is a fantastic idea and I wholeheartedly support it. As for those claiming that this is the latest sign of big government tyranny, a recent editorial about this issue in the Washington Post articulated a fantastic response: “Vaccination is voluntary, and the principle of voluntariness goes both ways. The government is not going to make anyone get a vaccine; every civilian has a right to abstain. By the same token, every restaurant should have the right to know whether a customer is immune before opening its doors: no shot, no shoes, no service.” Exactly -- voluntariness does indeed go both ways. If you make the decision not to get vaccinated, you should be willing to deal with the consequences of that decision, which may include contracting COVID-19 and/or being excluded from certain public places like restaurants, sporting events, or even schools or universities. If a person understands and accepts the risks and limitations they are putting on themselves and still insists on abstaining from the vaccine, I respect that. However, people insisting that they have the right to abstain from the vaccine while opposing the rights of businesses and other institutions to create a safer and more comfortable environment for their customers strikes me as a classic example of having your cake and eating too.
• 
  2020-09-22

  Mask Sign at Retail Store

  This image of a sign at a store, posted on Facebook, hit home with the woman who posted, whose daughter works for a retail store and had recently dealt with an extremely aggressive customer. While there is not information regarding where this sign was posted, many small businesses who want to protect their employees are posting similar messages to express their frustration with those refusing to follow mask ordinances and store policies. Stores and restaurants are often private property, meaning that even if states don't require precautions such as masks, businesses are still allowed to have their own requirements before allowing customers to enter.
• 
  2021-02-14

  Journal - Starting the Service Industry Collection

  This journal entry excerpt, written in February, expresses my frustrations with the experiences my friends and I have had working in the service industry during the pandemic, and why it is important to document that experience. During a time in which there has been a great deal of coverage about working from home, those of us without the option to had to adapt to the new procedures in an attempt to keep ourselves safe, and were often met with more aggression and defensiveness from customers than before. While some of this entry is me airing my frustrations, it gives insight into how I was feeling at the end of my time working for the service industry.
• 
  2021-03-03

  Fast-food workers in LA face unmasked customers and unsafe workplaces, and are punished for speaking up about COVID-19, a damning new report says

  Fast food works in Los Angles have been found to be particularly vulnerable to COVID-19. This is because of a whole host of factors, including unmasked customers and lack of protocols. When employees raise a complaint about the issue, the restaurant punishes them by cutting their hours.
• 
  2021-01-11

  Trying to Sell Girl Scout Cookies in a Pandemic

  The one thing people seem to know about Girl Scouts is they sell cookies. What people don't know is that the profit from the cookie sales is how troops pay for their activities and service projects. My daughter has loved selling cookies since she started Girl Scouts in kindergarten. For the past three years, she has sold over 1,000 boxes a year, which is a crazy amount of cookies to sell! Of course, having a mom who has an entire high school student body to sell to, and a dad who has an entire college campus to sell to doesn't hurt. This year, both her parents are working virtually, which means her customer pool has shrunk considerably. The Girl Scouts, knowing how important cookie sales are to the girls, moved the sale online. To try and drum up sales, my daughter created an online sales pitch to send to friends and family, and post on our social media along with her personalized link to sell her cookies. We are all completely shocked that she has managed to sell over 500 boxes through this platform. I am so proud of her, and all our girls who have worked to achieve their two profit goals: first, to buy supplies and fund activities for another troop in our area that is run out of a local rescue mission and serves girls experiencing homelessness, and second, to go horseback riding.
• 
  2020-11-25

  順番待ち不要！最新の銀行　窓口で現金受け渡しせず(2020年11月25日) - No need to wait in line! No delivery of cash at the latest bank counter (November 25, 2020)

  This is a news where Mitsui Sumitomo Banking Corporation, one of the biggest Banking Corporation in Japan, made the bank stores much more convenient and less clustered. Personally, I felt this was very slow in terms of technology, because compared to countries such as Korea, Japan always were analog with how they organized the bank and putting money. 銀行の順番待ちも窓口前でずっと待つ必要がなくなります。 　三井住友銀行が新たに開設した店舗では番号札を取った客がその場にいる必要がなく、店内が混雑して「密」な状態にならないようにします。また、窓口で現金の受け渡しをしません。高額の入金などは、客は電子サインの後にQRコードを受け取り、高性能なATMを使います。三井住友銀行は全体の約7割をこうした店舗にする計画です。 You don't have to wait in front of the counter to wait for the bank. At the store newly opened by Mitsui Sumitomo Banking Corporation, the customer who picked up the number tag does not need to be in the store, so that the store will not be crowded and become "clustered". In addition, cash will not be delivered at the counter. For large deposits, customers receive a QR code after an electronic signature and use a high-performance ATM. Mitsui Sumitomo Banking Corporation plans to make about 70% of all stores like this. Video Translated by Youngbin Noh
• 
  2020-11-22

  Interview with Brad and Christina Long: Restaurant and Food Industry

  The contributor of this item did not include verbal or written consent. We attempted to contact contributor (or interviewee if possible) to get consent, but got no response or had incomplete contact information. We can not allow this interview to be listened to without consent but felt the metadata is important. The recording and transcript are retained by the archive and not public. Should you wish to listen to audio file reach out to the archive and we will attempt to get consent.
• 
  2020-11-08

  Lines at the stores in the mall during Covid 19

  Sunday Morning at the mall. Due to limit number of customers at the stores, the lines to get in are very long.
• 
  2020-11-05

  Covid at Work

  In August, one of the employees that I worked with contracted Covid and our corporate failed to do anything about it at first. They had told us to "just wear our masks and wash our hands," and they had informed us that they weren't going to send out a cleaning team to deep clean the store. We all felt like our company failed us and didn't prioritize our wellbeing and safety. After this happened, I felt like there were other companies out there that react the same way to their staffs, and that the government, on both the local and federal level, should be enforcing Covid precautions and prevention processes with more urgency to protect all kinds of employees in their work environment
• 
  2020-03-01

  COVID and RETAIL

  It shows a fresh perspective of someone working in retail during a pandemic.
• 
  2020-06-01

  Precautions at Retail Shops Related to Covid-19

  This image shows what precautions retail stores are taking relating to the corona virus. Though I found this picture on the internet, I have also experienced going to the stores and seeing how they have changed because of Covid-19. For example, when I walked into the store, the employees were keeping track of how many people were in the store at a time and limiting the max occupancy. After waiting in line outside, they provided hand sanitizer before I could enter. There was a sign similar to the one in the picture that explained what they were doing to protect their customers, such as requiring masks and marking places to stand throughout the store to make sure I was social distancing. This image outlines the extremities of the pandemic and how stores are taking measures to ensure their customers are safe.
• 
  2020

  Modified Hours at Symphony Cleaners

  This is a photograph of a sign hung in the window of the Symphony Cleaners. The sign details how the hours of business for the cleaners have been changed and that they are only accepting pickups and drop offs for businesses such as hotels. The sign refers to the virus as a "little bug"
• 
  2020-04-12

  Signs From Around: #7, Montreal, Canada

  "Signs From Around: #7, Montreal, Canada" is part of a series exploring the signage surrounding COVID-19 from different parts of the world. A local business speaks for many in telling their customer's they're unsure....
• 
  2020-05-08

  Boston's The Table at Season to Taste announces closure.

  The Table at Season to Taste was a small but beloved restaurant in Cambridge, MA. Unfortunately, they announced that they will be closing due to the pandemic and sent an email to their customers and subscribers. It was a small restaurant that only sat around 20 people but it was perfect for a fancy, delicious night out. This restaurant is just one of the many business casualties that this pandemic has produced. #NortheasternJOTPY
• 
  2020-05-05

  Six Feet

  This week I witnessed a screaming match between 2 customers at the store because one person did not remain exactly 6 feet away from them. It makes me wonder if when things return to "normal" if people will suddenly want to be friendly again.
• 
  2020-04-16

  McHardy's Chicken & Fixins Creates Pulley System to Maintain Social Distance, New Orleans, LA

  McHardy's Chicken & Fixins created a pulley system to allow their employees to maintain a safe social distance from customers during the COVID-19 pandemic. In New Orleans, restaurants are considered essential businesses and are allowed to operate for take-out and delivery only.
• 
  2020-04-05

  Self check out at a Frederick, MD grocery store

  Plastic covering credit card number pad telling customers it has been disinfected.
• 
  2020-03-21

  Standing 6ft apart at Trader Joes

  This photo shows the chalk linea being drawn outside of the Trader Joes on Newbury Street in Boston, MA to keep customers 6ft apart while waiting in line. #HIST5241
• 
  2020-03-14

  Limiting amounts of items

  In order to serve all customers during the pandemic, this business posted signs limiting certain items to one per person.