Items

• 
  2021-10-08

  Covid Violence

  Unfortunately, Covid-related violence is on the rise with the reality of mask mandates. This problem poses a real risk for retail workers and others whose jobs require working with the general public. Several department stores in my area have hired security guards due to this problem. I have had several friends and acquaintances leave jobs in retail recently due to experiencing customer aggression on the job.
• 2020-05

  The Year That Never Felt Real

  When COVID-19 first started spreading in the United States I remember the hysteria that spread so quickly. Not very long ago the aisles in every grocery store in America were empty of non-perishable goods, water bottles, and toilet paper. In the first Fam Bam group chat messages we were making fun of the people buying up all the water bottles, and toilet paper but when we couldn't find toilet paper literally anywhere a little bit of fear struck our household. Just as everyone else did, we began to realize the reality of the new world we were living in and the differences it would make in our lives. In the initial isolation stages I am not going to lie, there was some enjoyment. No work, mandatory social expectations, I was isolated playing my video games, reading my books, ignorant to what was going on in the rest of the world around me almost. It is unhealthy to spend days on end in your room without much social interaction outside of family, sunlight, exercise, just normal day to day life. The walls of my room felt as though they started to shrink day by day, finally when I was called back to work everything was just... different. We were wearing masks, which in my opinion was not really a big deal at all at this point I had begun to understand the reality of COVID. What I experienced from here on was not enjoyable to say the least, when we began doing things in public again everybody felt sort of tense all the time, the energy in places felt dystopic. As a Starbucks Barista we had to mandate masks to every person that came into our store, as a 24 year old working as the manager on the floor I had to deal with some brutal harassment during this time. Every time a customer came in maskless it was my job to ask them "is it okay if I get a mask for you?" if they said no, I had to ask them to take their order outside or refuse them service. Whether I agreed with the policy or not was irrelevant, I had a job to do if I wished to maintain an income so I did my job. Sometimes I would get cursed at, called communist, and just dealt with genuine harassment on a regular basis. When the governor relieved the state of their state wide mask mandate but Starbucks maintained there's it was even worse for us we were the scape goats for a mask mandate and political arguments between two sides we had no part of, the community treated us like political punching bags. To be quite honest, the transition back into society was emotionally exhausting for everyone, but I will never forget how people treated me as an employee just doing there job. At the end of it, I didn't even realize the year had past it just didn't even feel like it really happened.
• 
  2021-10-06

  Covid-19 REL 101

  I am going to start off by saying that, during the pandemic, I didn’t experience any major changes. Now this is not to belittle those whose life’s have significantly changed, but as far as my life goes, it stayed the same. Of course, I continued to follow the health regulations such as wearing a mask, staying six feet apart, maintaining cleanliness, you know the drill. Other than that, I was one of the lucky ones that could still continue to work. I am a barista at Starbucks who used to work in Colorado Springs, Colorado, but I just recently moved to Houston, Texas. During those times, even though I was just a barista, I was able to connect with people and people were able to connect with me. As little as that might sound, when we are trapped in our homes, completely separated from friends and family for a year and a half within a matter of a week, any social interaction was a blessing. I would have so many customers who would go through the drive thru, and all I can say is, I am glad I can an open ear. I am glad I can listen to people share their stories, even if it’s just about their day. There’s more to my job than to offer lattes and caramel macchiatos, we are a community of people who enjoy coffee, and enjoy each other’s company. With that being said, my contribution to the pandemic was connecting with customers in the toughest times of most of our lives. The object I used to represent my story is a green apron. It’s the apron I wear five days out of the week. It’s the apron I use to show that even at work and through all the chaos, I do my best to put a smile on someone’s face. It is my contribution to COVID-19.
• 2021-10-06

  The Desperate Cling

  When the pandemic hit the small town I resided in March of 2019, the aftershock evoked a hopelessness that was unexpected. Growing up learning “stop, drop, and roll,” I presumed catching on fire was going to be much more problematic than pathetic trauma that has consumed my generation. In seventh grade, my school spent the day watching planes hit the towers on 9/11. Then that night watching the strength of my single mother dwindle while recording the news on VHS tapes. I believed my resilience created from the past had prepared me to get through this pandemic. I was much less resilient than I had anticipated. I worked as a barista in a grocery store and had seen the hatefulness and treatment this once friendly town provided. Before moving to this small town I would visit in the summer and found it difficult to understand how perfect strangers could treat each other like lifelong neighbors. The cloud that had fallen upon this town was shocking. 6am when the grocery doors opened I would watch what seemed to be half the town race with carts, baskets and bags to the designated “hot spots.” (Toilet paper, rice, beans, and bread) I watched as my co-workers were interrogated by their neighbors over product. My coffee kiosk was quiet compared to what it had been and that gave me time to observe the change in demeanor from my co-workers as well. The emotional exhaustion of their own fears along with half of the town coming in to dump their fears and baggage onto them as well; The physical exhaustion of working 60-70 days, pushing product and covering shifts. It was a mad house. It was hard to see the toll on such a warm and friendly town. Customers, co-workers, strangers would indulge dark, inappropriate and ugly opinions I had never expected, especially not in this sleepy town. I could feel the darkness and fear of other steeping into myself. It became difficult to be patient and interact with others. By the end of the day I would be so emotionally spent from pushing myself to be a courteous light for a beacon of all that sadness. I was bitter for this, finding it difficult to cling to my hope in humanity. I wasn’t anticipating this type of reaction from society when faced with such a colossal disaster like the world had reacted after 9/11. So in a way, I think I was resilient to the events but I was unprepared for the worlds reaction.
• 
  2020-06-09

  Toilet Paper Panic

  This image demonstrates the panic-buying of toilet paper at a Walmart store in Katy, Texas. Attached to the shelves there are signs limiting customers to one pack. However, the customers had taken the toilet paper so quickly there had been no time to remove empty boxes. I'm not sure anyone predicted or fully understood the obsession of toilet paper hoarding at the beginning of the pandemic. Yet, it is one item that I continue to buy often to keep a stock in my garage. I think that internal panic of hoarding toilet paper is something that will always stick with me. It is a piece of the legacy of the COVID-19 pandemic.
• 
  2020-05-22

  Lining up to Shop

  This image shows a line outside of a Walmart in Katy, Texas. During the spring and summer of 2020, I would make it part of my routine to visit the grocery store at 7:00am every Friday morning. People would line up outside of the doors waiting for them to open. It was too early for anyone to talk. I'm sure people rather not talk to one another because we were to remain 6 feet apart-- with duct tape lines suggested on the sidewalk. Plus, standing in the southeast Texas humidity made us all melt under the masks. Once the doors opened, people would grab a cart and rush in. From there, it would be a race to the back of the store where the water, toilet paper, milk, and paper towels were stored. However, my prize was disinfectant wipes. The cleaning aisle was my first stop every Friday morning. Very rarely would I get lucky and any Clorox or Lysol wipes would be on the shelves. Today, I have about a dozen containers on a shelf in my garage... and I continue to buy more.
• 2021-10-04

  Restaurant Employees' Experience during COVID-19

  Restaurant Employees’ Experience during COVID-19 The norms of life pre-COVID are not the norms we are experiencing now. We all get accustomed to our ways of living, and then our lives have changed in a blink of an eye. I am a server in a restaurant and walk out each shift with cash in my hands. March 19, 2020, my life changed. I was a college student that lived day today when it came to my income, and for six weeks, I did not have an income to help with the bare necessities of living. However, I was very fortunate that my parents were the lucky ones that still had jobs, and they were able to help me until the restaurants opened back up. I have learned the importance of saving money. The experience of working in a restaurant during COVID-19 was unlike any experience I had in the past. Everyone was required to wear a mask, and the interaction with the guests was unnatural. The guests not being able to see our expressions and not hearing us clearly, I felt we lost the customer service our guests expected. It was challenging to breathe with the masks as the restaurant industry is fast-paced, and at times we would get overheated, nauseous, and did not feel well. I was always ready to go home so I could take off my mask. To-go sales now are a much more significant part of the restaurant business. The challenge with the increase in to-go orders is the design of the kitchens. They are designed to handle the projected sales based on experience, and when to-go sales became unlimited, the time to prepare meals doubled in time, and guests were unhappy. Many did not understand that the kitchen can only produce some much product per hour. It eventually got to the point that the restaurant would have to turn off their phones because the kitchen was at the maximum number of orders that they could produce. Trying to keep the guests happy was a challenge. If we took unlimited to-go orders, then the cook times were doubled. However, if we limited the number of to-go orders, the guests would also be unhappy. It will be interesting to see if the restaurant industry gets back to the norms of pre-COVID.
• 
  2021-10-04

  Before & After

  This is a quick reflection on some aspects of how life is different now due to covid-19.
• 
  2020-02-12

  COVID-19 Reflection: Local Businesses

  The COVID-19 pandemic obviously played a major role in everyone’s life around the world. My life, the lives of those around me, and my neighborhood has drastically changed from when the pre-pandemic to today. My daily life including my school, work, and social life have completely changed. One thing I saw greatly affected by the pandemic were businesses. Many small, local businesses everywhere struggled with regulations and inability to afford rent, resources, and employees. While some online businesses as well as larger corporations like Amazon have thrived due to the pandemic. I live in Bay Ridge, Brooklyn and my neighborhood is full of many restaurants, bars, and local businesses. During the pandemic I saw many businesses struggle and even permanently close due to the pandemic and the government’s COVID regulations. I experienced this personally at my job. For about 8 months prior to the start of the pandemic I worked as a barista at a coffee shop. I remember first hearing about this unknown virus while working but had no idea how much it would end up affecting the store. Not even two weeks later I found out my job had to temporarily close, just like most other restaurants and businesses in New York City. The coffee shop, along with the two other locations the owner had in Bay Ridge, ended up permanently closing. He no longer runs this business at all. Luckily I was able to receive unemployment benefits for a while due to losing my job there. As well as this business, I saw many businesses I know struggle. A health food store called Appletree right down my block, which my family and I have been going to since I was born, struggled greatly with affording rent and resources due to their loss in sales during the pandemic. A few months ago they also permanently closed. I remember seeing the barber shop by my house, which is normally full of people, always empty with no customers. It was upsetting to see local businesses like these forced to close when many of these business owners and employees rely on their sales to support themselves and their families. I also remember many restaurants struggling with regulations that were put into place once they were allowed to open. I saw local restaurants receiving extreme fines and forced to close or not serve alcohol due to their issues with the COVID regulations. I think many restaurant owners could not afford to stay open if they followed all strict regulations, but this ended up hurting them even before due to the fines and tickets they received. I now see my neighborhood much more busy and many businesses that did survive the pandemic and are somewhat flourishing now. This is nice to see and for the sake of these business owners, I hope it remains this way.
• 
  2020-06-06

  One essential workers perspective during the covid pandemic

  This was my experience as an essential worker during the Covid pandemic.
• 2020-04-16

  Happy Birthday...

  Today is April 16th, 2020. Instead of waking my mom up with breakfast in bed, she sends me a photo of herself layered in protective gear. At the time my mother was working at one of the largest hospitals in Queens. She went from working four days a week to working six-seven days a week as the rates of COVID-19 hospitalizations increased. Today is her birthday and instead of celebrating life, she is surrounded by fear, death, and uncertainty. Thank you Mom for being strong and putting your life at risk as an essential worker. Happy Birthday
• 
  2020-05-30

  The Dashathon

  When the pandemic quarantine was initially imposed, I found myself with lots of free time on my hands. After weeks of low motivation and extreme boredom, I decided to sign up as a food delivery driver for Doordash, a job that was in high demand at the time. By this point in quarantine, all restaurants were closed for indoor dining, but many were still offering carryout and delivery services, largely through food delivery apps such as Doordash. Some of my friends and I started driving Doordash as frequently as 5-6 nights a week. We strategically prioritized the 4 to 8 PM time-slot in order to cover the majority of the dinner shift. Although it was quite mindless work, it was one of the few things that I had to look forward to as a daily break from the monotonous isolation of quarantine. Orders were frequent and because of the high demand for delivery drivers and very light traffic, tips were generous and reflective of the community’s appreciation for service provided by “frontline workers” like ourselves. After about a month of driving, my friends and I decided to put together a fundraiser called “Dashathon” to support some of our favorite local restaurants and small businesses that were struggling during the pandemic. Because many smaller restaurants did not have the financial resources to operate at a loss during periods of the pandemic, many were forced to shut their doors. Our idea was to reach out to all of our family and friends and designate one night where all of our income and tips from Doordash would be donated to these struggling restaurants and other local charities in need. With lots of outreach, we secured underwriting from 10 different sponsors as well as a dollar-for-dollar match pledge from Doordash itself. Our Dashathon was even highlighted in a television news segment broadcast on the local Denver NBC-affiliate newscast (linked above). We were successful in recruiting over 40 drivers to participate in our event. Through a competition-style format that rewarded the highest earners with gift cards from our sponsors, we were able to raise $15,000 dollars in just four hours. The proceeds were distributed in their entirety to designated local restaurants and charities.
• 
  2020-10-08

  Covid and the Impact

  the pandemic although is horrific and affecting many people can have a positive impact on some
• 
  2021-08-22

  The choice is yours

  More and more I am seeing signs like this all over businesses in Arizona. Although the state of Arizona no longer has a mask mandate, businesses are going the extra mile to make it clear that mask wearing is now a personal choice. I liked this sign because it asks customers to be respectful of the choice to wear a mask or not now that it is no longer a requirement.
• 
  2021-08-10

  Mask Required for Service

  Signs have become so common these days that I often catch myself making sure if a business requires masks or prefers customers not to (I've seen those too). I take an extra moment to enjoy personalized signs like these. I love the solutions to the dumb questions at the end. If everyone would just wear a mask I wonder how low our numbers would be. My favorite part is the last sentence of the paragraph "Do not choose to be the reason the rest of the world is laughing at us."
• 
  2021-07-29

  Restaurant That Probably Spits in People’s Food Says It’ll Only Serve Unvaccinated Customers

  This colorful article by Vanity Fair explores the anti-vax, anti-government Huntington Beach restaurant Basilico’s Pasta e Vino. The writer urges its readers to avoid this restaurant and its "anti science" owner.
• 
  2020

  Working at a Restaurant, Winter 2020

  In the wintertime, I work at a restaurant inside a ski resort. This past winter, NYS had just opened up restaurants with very tight restrictions: no more than 4 to a table, close at 10 pm, must order food with alcohol.... and so on. Anyway, as the restaurant floor manager, it was my responsibility to police all these restrictions. Some people were very kind and understanding about the whole situation. They would split up their party of 5 in two groups; one of three and the other of two, and thank us for our willingness to work during this time. Others, however, were not thrilled about the restrictions and argued with us, as if it was our idea to put in place all the restrictions. We had so many people complain about the rules as if we could actually do something about it. Many left or demanded free drinks because of their inconveniences. It was very stressful to deal with this! Be kind to your servers!!
• 
  2020-05

  Mask With Take-Out

  How has Covid-19 changed your daily life? The virus has made me stay in the house and keep myself occupied. Cooking, eating, cleaning, walking, sewing. I have a running list and tackle a few things each day. Clean out the garage, vacuum the furniture, detail the bathroom, sew some masks. I'm still working, thankfully, but that is slow also. Cleaning out files and other things. The picture I am sending is dessert from Green Papaya. Free mask with meal. How is your neighborhood and/or social circle responding to the crisis? Lots of people are out walking. Superhero parade for the kids while staying six feet apart. Watching in horror as some people crowd up in their driveways. How has Covid-19 impacted your perspective of St. Augustine? Makes me sad to see such an empty downtown but at least people are walking around making the most of it. I love that the restaurants are stepping up and offering discounts, even on margaritas! Certainly gives you a new perspective. Even though the city was getting crowded with all the new construction, still miss the people. How has Covid-19 impacted your use of social media? Lots of time spent on Facebook, Instagram, and Twitter. Must know what's going on in my town, my state, my country, and my world. What practices have you implemented to mitigate the impact of social distancing on your mental health? I keep regular appointments with my therapist. March was in person but April was telehealth. Weird at first but then OK. Very thankful I get to "see" her. Also making sure my dad and others around me know they are not alone. We are all in this together. Keep busy, make a to-do list - making sure friends and family know to keep busy and it won't be so bad.
• 
  2020-04

  Maple Street Biscuit Company

  Maple Street located in historic St. Augustine was deemed an essential business during the statewide quarantine. To help the community they sold extra toilet paper, cases of water and paper towels, which were out of stock at most grocery stores.
• 
  2020-07-27

  The Social Lounge Bar

  Located in Saint Augustine, FL. Business closed due to the Covid-19 pandemic 2020 The Social Lounge was forced to close forced to close amid the pandemic. As of June 2020, they were unable to open due to state and city mandates. Owners Scott and Coleen Moulton commented: "We hope to open as soon as possible, and when we do we want to make sure it is a safe environment for our staff and customers."
• 
  2020-06-15

  Maple Street Biscuit Co.

  Maple Street Biscuit Co restaurant located in downtown Saint Augustine, FL. Several signs posted on the front doors read: "Dear Guests, Your safety is our top priority. If you have any of the following symptoms, we ask that you do not enter: Fever, Cough." Another sign read: "We ask you please wear a face mask upon entering our community store." A sign that sits on the counter by the register read: "Out of respect for other guests and our team, please do not reach behind our counter." Brief interview with Community Leader (Store Manager) Emilee O'Kelley: What Plan did you come up with to ensure the safety of your guests and employees? It is actually not my plan. The plan was implemented by corporate and distributed to all locations. In the beginning of lockdown, we tried to do as much to ensure that we could keep our stores up and running. First, we shut down our dining rooms. We made everything to go and third-party delivery. We went down to a limited menu. And we opened a community store where people could buy pasta, toilet paper, hand sanitizer, soap, paper towels and produce to ensure that our community was taken care of as well. Right now our dining room is back open to 50 percent capacity in compliance with Florida guidelines. All of the tables are 6 feet away from each other and were taking extra precautions by making sure all of team members are wearing masks. We offer guests plastic cutlery. We stopped operating self-serve stations and now a team member assists guests. Do your employees currently receive hazard pay? No How has your business operations or income changed since COVID and quarantine? Income definitely. We were used to doing $2000-dollar weekdays and $6000-dollar weekends and during quarantine we were only making max 600 dollars a day. With the travel ban lifted we have slowly gotten back to normal operations, but it is still not the same. Did you implement curbside takeout? How did that transition go? We did not advertise curbside takeout, but if they called and asked us to bring it out to their car, we would. We mostly shifted in a way to make our guests as comfortable as possible while following our corporate guidelines. Have you had any issues with customers since the implementation of new guidelines, specifically the mask mandate? No, because our store does not strictly require a mask mandate. We politely ask that our customers wear a mask, but they will not refuse service. Are your employees allowed to ask customers to wear a mask? No
• 
  2020-07-27

  The Prince of Wales Restaurant and Pub

  Located in downtown Saint Augustine, FL. Closed since March 2020 due to the pandemic. Remained closed as of July. Owners were unavailable for comment. The Prince of Wales Restaurant and Pub was forced to close in April due to state order close of all nonessential businesses. They have yet to reopen as of late July 2020.
• 
  2020-07-14

  EarthBound Store

  Earthbound, located on Saint George Street in Saint Augustine, FL displayed several signs throughout their store. Outside they had signs that read: “Wearing a face mask is required for both your protection and ours.” And “To help us follow CDC guidelines, we're limiting the multiple entry points to this location. We are requesting only 15 people to occupy this store at a time.” Signs were also displayed in the store encouraging visitors to maintain a 6-foot distance from all other customers. Interview with crew member Bryce: What plan was created to ensure the safety of your guests? Our store was briefly closed during quarantine, since we were not considered an essential business. During reopening we all went through training to start sanitizing all of our areas that people would touch in the store. Do your employees currently receive hazard pay? No How has your business changed since COVID? We are limiting how many people can enter the store at a time, other than that nothing has changed that much. If you are a restaurant did you implement take out or curbside, and how did that go? We are not a restaurant. What steps did you have to take in order to comply with local and federal government orders? All of out crew members and customers have to wear masks. We are required to limit how many people enter our store, since it is small. We are not allowed to have any testers out for things such as makeup.
• 
  2020-07-29

  Prohibition Kitchen and Roosevelt Room

  Prohibition Kitchen and Roosevelt room located on Saint George Street in Saint Augustine, FL had several signs in bright orange to grab ' attention. The most extensive was a sign (pictured) detailing how to prevent the spread of Covid-19 and the symptoms. Other signs stated that guests were required to wear a face mask upon entering, and stated that seating would be limited due to the new social distancing guidelines provided by the state. They also provided a barcode to scan and read a digital menu on your phone. Interview transcription with manager Charles: What plan was created to ensure the safety of your guests? Our restaurant currently is operating at 50 percent capacity. During quarantine we closed the restaurant and stayed closed until Florida had moved into phase two of reopening. All of our tables are frequently sanitized, and our servers are required to wear masks. When they start their shift, they are required to answer questions about their health or any symptoms they may be experiencing. Do your employees currently receive hazard pay? No How has your business changed since COVID? We operate slightly differently now. We have to be more careful and we are not able to accommodate as many guests. If you are a restaurant did you implement take out or curbside, and how did that go? No, the restaurant was closed and there was no way to do any kind of curbside takeout. What steps did you have to take in order to comply with local and federal government orders? We have all of our guests and servers wear masks. If a guest enters without a mask they are asked to leave. We have several signs on our door that state that. All of our table are either six feet apart or we only seat guests at every other table. Our bar is currently closed, but we still have live music for the dinner guests.
• 
  2020-07-19

  Schmagel's Bagels

  Sign outside encouraged customers to use the outside seating and follow CDC social-distancing guidelines. Sign read: “Our Schmagels family wants you and your family to be happy and healthy.”
• 
  2020-07-27

  Ben and Jerry's

  Ben and Jerry's outside doors displayed lighthearted and creative signs encouraging guests to comply with local and federal social-distancing orders. The first stated: "We're sure your smile is lovely, but... masks must be worn in the shop." The second sign read: "Please follow the cow markers on the floor" and showed a picture of cows standing six feet apart.
• 
  2021-01-29

  Pizzalley's Chianti

  Signs could be found outside Pizzalley's Chianti Room showcasing the current emphasis on mask-wearing after the events of the Covid-19 Pandemic.
• 
  2021-01-30

  Local McDonald's Reminder of Mask Policy

  Signs such as this one found in a local McDonalds have become commonplace during the pandemic.
• 
  2021-03-17

  A Day at Macy's Inc. During a Worldwide Pandemic

  As my primary source I chose a picture that I took on March 17, 2021 at 8:39pm, it was the end of my shift in my retail job. This picture was taken one year later since they first closed down the city. I work in Macy’s Inc. at Bay Plaza, and the store was closed during the pandemic until the end of June. When the store first reopened, big crowds of people came to the store every single day without caring about the pandemic. It is understandable that all they wanted was to shop, and also get out of their houses to distract themselves. This picture is just a small representation of what retail workers have to deal with during times like this. It got to a point, where it was very frustrating seen so many people at the store walking around trying to shop. Many people did not care about the 6ft social distancing, and others did not want to wear a mask because it was too hot, or they couldn’t breathe. There was a limit of 600 people in the whole store, but in days like this I know for sure that it was more than that. The women shoes department was always full of people, there was always a long line, people were right next to each other, and others were screaming or talking too loudly. People were getting into arguments with each other, many were getting frustrated because they wanted to get a shoe size right away. Others were just sitting on the couch sleeping, you could hear babies crying, and kids running or playing around dropping shoes on the floor. I remember I was in the register during my whole shift taking customer after customer, some were really nice but others very rude. As my job, I have to ask every customer if they want to open a Macy’s credit card with us, but their answer was always, “I can’t afford it, this virus has made me broke” yet, they were still out shopping. On this day, I had a disagreement with a customer because I told her to put her mask on about 3 times, and she just ignored me. She then, approaches me to pay for a shirt, and I told her very kindly once again, “can you please put your mask on? Thank you!”. Her reaction was priceless because she was furious and asked me if it wasn’t enough with the plexiglass that was between us, I felt very frustrated because she didn’t seem to understand how serious this virus is. I told her no, and refuse to ring her out she then, proceeded to another register very furious and still with no mask on. We are not essential workers but working in a retail store during this pandemic has been very overwhelming. The company benefits from all of this because they reach their sales goals every day. When I think about it, we as employees should be happy that there are sales because it means the store won’t close down, and we can keep our jobs. The customers do not seem to have any type of consideration for any of us as retail workers. It upsets me because now more than ever, everyone should be thankful for still being alive after what we just went through this whole year. We need to appreciate each other, and respect one another because we don’t know what everyone is going through. Always be kind to everyone!
• 
  2020-03-07

  Shortages worldwide caused people to act violently against each other

  When the pandemic began I would never forget how violently people reacted. Every time I stopped by a grocery store , supermarket or any store the lines were all the way to the back of the store and the lines outside of the store were incredibly long; all you could think about was how long you’d be standing outside and when it was your turn to go in would you even walk out with what you needed. In march of 2020 there was a brawl in Australia over toilet paper. I saw this video going viral on all social media platforms. Three women were recorded fighting in Sydney . Police were called to the scene when they received multiple calls that a woman had been assaulted. The lady had a shopping cart filled with packs of toilet paper leaving the rack empty so another lady grabbed one from her cart and that’s when the fight started . In the video footage you hear “ I just wanted one packet ”. It was heartbreaking seeing people be inconsiderate and violent over necessities . Many stores were experiencing shortages on toilet paper, Lysol, disinfecting wipes, alcohol, hand sanitizer and more. It was like you hit the jackpot when you were able to get your hands on those things . Supermarkets were also experiencing shortage in water and meats , the shelves in supermarkets located by me were completely empty at one point. I barely found good meat or packs of water when I needed to go food shopping. I felt like I had won the lottery when I did find what I was looking for . This pandemic has taught me that people will turn against each other if they have to. Instead of coming together as a community and helping each other out I saw very few good Samaritans give away essential supplies to those in need during this pandemic.
• 
  2021-03-26

  Choosing between Work and Health

  This short piece shares the struggles and experiences of choosing between working as an essential worker and worrying about my family's health during the peak of the pandemic.
• 
  2021-04-22

  Community’s importance to the service industry during Covid-19: A business owner’s perspective

  This article, written by small business owners, addresses the challenges faced by the service industry during COVID-19. These owners of a coffee shop share a list of ways that the community can support their local service industry, and why it is crucial to do so. They make it clear that it's not simply about buying a product; instead, it is about building a community and supporting those that you care about, which goes both ways. If you support small business owners and show that you're there for them, they in turn will give back to the community in any way that they can, creating a caring environment. The lessons they share are so important to keep in mind as we are still dealing with the pandemic, so that we can build a support system that lasts long past when the pandemic is over.
• 
  2021-04-23

  Difficulty set to hard

  This is based on my personal experiences. I started off 2020 by having just separated from my wife, such that we were both looking for divorce. This can lead to many difficulties even in a normal setting, but it took the normal difficulty of the things I was going through and turned it up a few notches. I started the year off without a job, car, or place to live. I was able to move in with my mom and take care of the housing situation temporarily by living in her front room. I then had to start looking for jobs. I found a job through a temp agency to get me back on my feet. Eventually, it became time for my to find a more permanent job better suited to the path forward I wanted in life. My last day of work at the temp job was right before spring break. I had planned on taking care of life things during spring break, before looking for another job shortly thereafter. There were no jobs. So many businesses closed during and after spring break, that the number of people desperate to get money for rent and necessities, took all available jobs almost instantly. I spent nearly 2 months looking for another job. Eventually I was forced to cave, simply because what should have been adequate amounts of money while looking for a job, was used up in the wait. I not only had to take another temp job, but the only ones available were jobs with a high rate of people leaving them. So I worked at one of the worst jobs I have had the displeasure of working. In that process, there was an instance of covid starting to spread through the factory. So this factory with over 1000 workers, made a mandatory covid test for it's workers, and sent us all home for a week. Anyone who's test came back positive, had their id rejected at the turnstyle when we resumed work. Unfortunately my body couldn't take the hours required for this job. And so I was forced to leave it also. And in doing so, I was no longer able to stay with my mother. So for the second time in a year, I was jobless and homeless. And this time, the root cause was covid. I went to stay with my aunt. But my grandmother and grandfather are particularly elderly and vulnerable, so everyone there was on high alert and wary about covid. So I was quarantined for an entire week to one room so that I would be able to be monitored for any symptoms. Shortly thereafter I was back on the hunt for a job that would help me progress forward in life. But yet again, even in a completely different area of Oklahoma, there weren't any jobs to be had. I was only able to push myself like that for a month before I looked for another solution. I had a friend, who would lend me his couch even on a permanent basis if needed. So I took him up on that offer. And I moved from Oklahoma to California. That drive was more or less the most impactful part of covid to me. I had seen the roads get empty on my way to/from work as people had stopped non-essential travel. But Oklahoma didn't have an enforced mask mandate. We could still go to the store, or pay for gas for our car, without being required to wear a mask. Many businesses still had indoor dining even. But in that trip, the realization of the impact of covid, hit me. It was at the only gas station for 20 miles in either direction in the mojave. I walked up to the door to go in and pay for gas. And for the first time that year, I saw a sign saying masks were required to enter. After that, every other location I stopped at was the same. There were no more places I could go without a mask. Covid, was having a real and significant impact on other things in the world than just jobs, and people's financial struggles. After having made it to California, in a particularly populated area with plenty of jobs, I was still unable to find a job for two months, simply because of how the rest of the year had gone for me. Simply by requiring a stable work history, I was no longer able to apply for most jobs. Finally I did get a job. I got one in the food industry. And the impact of covid hit hard there too. After having finished my training, and worked for about a week, the state mandate came that closed both our indoor dining. A month later, outdoor dining followed suit. We weren't allowed to take drinks back to add things we may have forgotten, and instead had to remake them entirely, because of covid safety precautions. I've had my temperature taken every single work day since I started, which was unheard of in times before covid. Twice, we've shut down the store because a partner tested positive for covid, and everyone that worked with them was placed in a mandatory two week quarantine. The impact is so strong, that the company is even providing 2 hours paid time for both doses of the vaccine, as incentive to get vaccinated. It's clear to see, covid has had an incredibly strong impact on life, and turned the difficulty level of many peoples lives up beyond manageable levels.
• 
  2020-06-15

  A Tiresome Year

  During this first year of Covid-19 has taken place, I can sum it up in a single word "wearisome". When this pandemic started in the year 2020, the southern part of Texas seemed to be unyielding in the hustle and bustle of everyday life down here. The attitude and lack of being a courteous person continued until about the middle of July. This was the starting point of the pandemic begging to affect people enough to begin to take notice of this "uncertain time" as if a miracle the everyday average Joe wasn't hassling me for being wearing a mask. This tale of endless misery starts at the beginning of Covid-19 and stretches until the middle of June 2020. Some background information about the antagonist of this tale is a religious youth group of about twenty would come to every Thursday and order an obnoxious amount of items all very rudely. This instance in particular struck a chord with me. This one religious group of younger children (probably about eleven to fourteen) and an older gentleman named Moshi. This group I loathed, just for the sole reason that these children would run about with no mask and caring not for social distancing, and this gentleman was pushing these children to not follow CDC protocol. Well about after a good eight months these children and a new gentleman came in all wearing masks and seemingly decent and well-mannered. This new individual had replaced Moshi and lectured this devil-children about the importance of wearing a mask and being just at least a decent human. This religious youth group had come in and sat on our patio every Thursday and seemingly never once did these children follow protocol until Joel the new instructor stressed the importance of being not a walking health hazard. I and all of my co-workers appreciate that man greatly.
• 
  2021-04-12

  Vancouver Island's Food Service Industry

  In this podcast, Philip Wolf discusses how COVID-19 has impacted the food service industry with restaurant owners Oura and Kymon Giakoumakis. Their restaurant resides at a golf course, so during the winter they saw a drop in patronage and are hoping to start patio service soon so business can pick up again. They did adapt to take-out service and a "parking lot patio" in order to provide service in safe ways, but they still struggled with the requirements and monetary challenges that the pandemic has caused. In this podcast they also discuss other local restaurants, layoffs, and closures, giving a clear view of how Vancouver Island, and specifically the district of Saanich, has adapted during this time.
• 
  2021-04-16

  Lack of Workers for Service Industry Jobs

  Rapid City, South Dakota is suffering from a lack of applicants for service industry jobs as tourism increases ahead of Memorial Day. While the reason for this lack is not confirmed, locals have been theorizing that due to the high rate of exposure in service industry jobs, people are restraining from applying in order to stay safe during this summer as travel is increasing again. There is also a population coming from other countries that receives visas in order to travel to Rapid City and work service positions, but since there is still a hold on international travel, they are not coming either. For those who are looking to hire, they are all in competition with each other, since many of the open positions require the same skill set. This has all added up to panic amongst business owners, as they are likely going to be operating with a much smaller staff, but with normal (if not larger) crowds of tourists this summer.
• 
  2021-04-09

  San Antonio Service Workers Receive Vaccines

  Heard, a local organization in San Antonio, Texas, set up a COVID-19 vaccine clinic specifically for service industry workers. This is absolutely essential, as Texas has opened restaurants to full capacity, putting servers at an extreme risk of exposure. While spaces for the April 15th clinic were limited, by only allowing service industry employees to reserve a vaccine, they allowed individuals to protect themselves sooner by getting vaccinated.
• 
  2021-04-12

  Being Asian During Covid

  This piece describes the minor hardships I have experienced during Covid as a young man who happens to be Asian.
• 
  2020-04-10

  Labor Job Survey

  Graduate student Colin Larter from Minnesota State University is seeking participants for a survey focusing on service industry and factory workers to share their experience about their jobs. The survey is completely anonymous, and he is planning to utilize the data he gathers for his thesis. As a former retail worker, he understands the importance of sharing these experiences. This flyer was shared on the Target reddit page, and likely other places on the internet, in hopes that there would be a variety of individuals participating.
• 
  2020

  Thrillest Serves

  Because of the struggle the pandemic has put on small businesses and restaurants, Thrillest has created a webpage that lists a variety of businesses with links to merchandise, donation pages, and places to buy gift cards. By providing this support, Thrillest is trying to prevent any small businesses from closing due to the pandemic, and are spreading the word about small businesses that need support to encourage people to support them rather than large companies that aren't necessarily struggling during this time. They hope to serve the service industry, providing direct support for businesses in many major cities across the U.S.
• 
  2021-02-27

  L.A. County teachers, grocery workers, restaurant staff and other essential workers can sign up for COVID-19 vaccines

  Los Angeles Country prioritized teachers, grocery workers, restaurant staff, and other essential workers in their vaccine rollout, making them eligible the beginning of March. Given the high level of exposure these positions involve, this is necessary to protect essential workers and limit the spread of Covid-19. Also prioritized are transportation workers, homeless individuals and those in prisons, as they are often in close contact with groups of people. Not all states are following this prioritization of essential workers despite the CDC recommendations, focusing instead on factors such as age to guide their rollout. By protecting teachers, service industry workers, and others in contact with large numbers of people every day, we can slow the spread of Covid-19.
• 
  2021-03-02

  Why Aren't Ohio's Grocery Store Workers Eligible Yet for a COVID-19 Vaccine?

  Despite grocery store workers being essential frontline workers and a part of the CDC's vaccination recommendations, they were not given access to the vaccine in Ohio until it was open to everyone over the age of 16. While Governor DeWine insisted that age was the most important factor in determining vaccination eligibility, he neglected to realize the amount of exposure these essential workers were encountering daily. Also left out of earlier access to vaccines were public transportation workers, food and travel workers, U.S. Postal Service workers, and manufacturing workers. The vaccine is available to any Ohio resident over the age of 16 as of March 29th, but in more populated areas there have been issues with registration and long waits for the first dose. Including more occupations in the rollout of vaccines may not have prevented these issues from happening, but it could have ensured that those enduring more consistent exposure would have an easier time getting the vaccine, as they would not be battling the rest of the population for an appointment.
• 
  2021-03-26

  Open Questioning of Authority

  On Wednesday, March 24, 2021 Governor of Arizona Doug Ducey decided to lift all COVID restrictions on businesses. The governor's action contradicted CDC guidance. On Friday morning, I vented my frustration about the governor's action. A young man came to our house on the morning of Friday, March 26 to fix an appliance. I met him at the door wearing a face mask. The young man was not wearing a mask, but pulled one out of his pocket and said he would wear it if I preferred. I indicated that I did want him to wear the mask, and without thinking I blurted out that "the governor is an idiot." The young man expressed understanding and put on his mask. Actually, I don't really think the governor is an idiot. I think he knows better but does not have the courage to do the right thing in the face of pressure from constituencies that have made public health a political issue. Unfortunately, these people endanger us all.
• 
  2020-03-12

  The Beginning

  The picture that I uploaded was taken on March 12, 2020. This was the very start of the pandemic and stores were packed and peoples carts were al full. This picture represents the panic that was occurring and the unknown of how long the lockdown would be.
• 
  2020-07-20

  G̱aandlee Guu Jaalang take precautionary measures to ensure safety from COVID 19

  G̱aandlee Guu Jaalang take precautionary measures to ensure safety from COVID 19.
• 
  2020-07-10

  Queen Charlotte Lodge Endangering Indigenous Peoples of Haida Gwaii

  The Haida are at risk for Covid-19 exposure by Queen Charlotte Lodge and West Coast Fishing Club, both of which reopened without Haida consent.
• 
  2020-09-22

  Mask Sign at Retail Store

  This image of a sign at a store, posted on Facebook, hit home with the woman who posted, whose daughter works for a retail store and had recently dealt with an extremely aggressive customer. While there is not information regarding where this sign was posted, many small businesses who want to protect their employees are posting similar messages to express their frustration with those refusing to follow mask ordinances and store policies. Stores and restaurants are often private property, meaning that even if states don't require precautions such as masks, businesses are still allowed to have their own requirements before allowing customers to enter.
• 
  2021-02-14

  Journal - Starting the Service Industry Collection

  This journal entry excerpt, written in February, expresses my frustrations with the experiences my friends and I have had working in the service industry during the pandemic, and why it is important to document that experience. During a time in which there has been a great deal of coverage about working from home, those of us without the option to had to adapt to the new procedures in an attempt to keep ourselves safe, and were often met with more aggression and defensiveness from customers than before. While some of this entry is me airing my frustrations, it gives insight into how I was feeling at the end of my time working for the service industry.
• 
  2020-12-05

  Covid-19 Notifications

  For six months during the pandemic, I worked at Target. During that time, this is how we were notified of positive Covid cases within our store. Due to privacy reasons, this was often all the details we would receive, leaving us wondering if we should be getting tested or taking extra precautions. This was particularly stressful during the holidays, as there would be at least one text regarding a positive case per week. On the week in the screenshot, there were three positive cases in one week. It often left many of us more stressed than we already were with the influx of holiday shoppers, but we had to continue with our work as is nothing was wrong in order to keep the store functioning to the best of its ability. By the end of the year, we were all surprised when we went more than a couple days without a text.
• 
  2021

  Tens of millions of American's are out of work.

  Tens of millions of American's are out of work. Half our people are living paycheck to paycheck.