Items

• 
  2021-02-28T10:55

  No shots for you!

  This picture shows what I get when I try to schedule a COVID-19 vaccination through the Arizona Department of Health Services website. I'm basically out of luck for the time being. It is good that a vaccine is available now and the end of the pandemic is in sight, but the process is frustrating. While I understand that our state agency had to develop their website in a short time, they've known for months that vaccines were on the way. Their site is needlessly complex, buggy, and non-informative. I initially got hung up on a page that required me to enter my health insurance information; it took several tries and a few phone calls to figure out exactly what I needed to enter in each of the fields. Once I get through, I can't find an open appointment. There is no indication on the webpage, but it seems that the system returns no open appointments for me because I am not yet eligible. My mother who is more than 75 years old has managed to get an appointment and get her first shot. I'm concerned that many other people, particularly the elderly who need the vaccination more than others, will not get access to them because they will not be able to navigate through the website. I have read a number of media reports about this. It seems like poor planning to set up a process that relies on individuals to use the internet without offering an alternative.